SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING POLICY
We do our best to get your order out to you as soon as possible.
Please allow 3-5 business days (excluding weekends and weekends) for your order to be shipped. You will receive an email confirmation when your order has shipped.
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Shipping rates are calculated at checkout.
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Orders are shipped via USPS or UPS depending on customer preference at checkout.
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number.
Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your delivery confirmation email, please contact us at sales@stubbornmule.com with your name and order number, and we will look into it for you.
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Any questions please feel free to contact sales@stubbornmule.com.
​​RETURN & EXCHANGE POLICY​
We accept returns up to 30 days after delivery, if the item is unused and in its original condition.
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We will refund the full order amount minus the shipping costs for the return.
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In the event that your order arrives damaged in any way, please email us as soon as possible at sales@stubbornmule.com with your order number and a photo of the item’s condition.
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We address these on a case-by-case basis, but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at sales@stubbornmule.com.